The following is inspired by a true story:
She had been on hold with tech
support for an accumulated total of at least two hours, tossed between people
in various departments, all of whom had thick yet impossible to place accents.
Each one she told that yes, there were eighteen of them, and that yes, they had
been urinated on, by a child, and that of course they had got wet, that’s what
happens when something gets peed on. Each one had diplomatically responded,
without a hint of shock or amusement in his voice, that he would put her on
with his supervisor. When she was eventually put on with the head honcho of
Apple tech support for the North American market, he simply cited the official
warranty statement and told her good day. “Thank you,” she said, bitterly, as
she hung up, got up from her desk, and walked into Principal Dawkins’ office.
“Got any good news for me Debbie?”
he asked, leaning back in his chair, throwing his arms up in the same shape
referees do when the field goal is good. Dale Dawkins wore the same
salmon-colored shirt with the same barely visible ketchup stain right below the
breast pocket every day, and her eyes instantly gravitated to the slightly
redder shade of salmon it made. She forced her gaze back to his pudgy red face.
“Unfortunately not.”
“Damn. What did they say?”
“Well,” she said, “they transferred
my call all the way up to the chief supervisor, and he said that it’s Apple
policy not to restore any devices that have been urinated on, human or animal,
because of the potential biological hazard.”
“Isn't urine supposed to be
sterile?” he barked.
“I don’t know,” she said, “you’re
the one running a school. I just work here.”
“Well now we lost thirty-six kay in
assets,” he said, leaning onto his desk. He thought about how he had to kiss
the superintendent’s ass for months to get the funding. What was he thinking?
Laptops, at an elementary school? What the hell do kids this age need computers
for? Pissing on them, apparently.
“I always knew that Jorgenson boy
was trouble,” he said finally.
“The juvenile justice department
wants you to give a statement,” said Debbie, “to see if there was any previous
behavior that indicated such an event would take place.” His case had been
handed over to the county juvenile prosecutor.
Dawkins laughed. “Previous behavior?
There’s nothing that indicates a kid is going to up and pee on a cart of
eighteen laptops. You know what you should tell them? Tell him the sign was
that he was a little dumb shit kid, like all the rest of them!”
She walked out of the office,
scribbling “youthful indiscretion” on a pink sticky note.
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